Frequently Asked Questions

In order to deal with the organisation of parking, the execution of parking checks and the demand for contractual fines, the parking operator must obtain the permission of the owner of the property (local authority, apartment association, etc.) on the basis of parking spaces for this purpose. Parking is arranged by the road owner or the person responsible for organising the road maintenance by means of road signs, road markings and other means of traffic management. The road owner or the person responsible for organizing the road maintenance may impose paid parking. Paid parking in the public parking area of the local authority is organised in accordance with the provisions of the Traffic Act § 187 to § 190. In order to arrange parking on private properties and to carry out parking checks, Parkguard OÜ enters into an agreement with the owner of the property for the provision of the respective service.

You can find more detailed information here: https://www.riigiteataja.ee/akt/131122024009.

The penalty is the obligation of the party that has breached the contract to pay the affected party the monetary amount specified in the contract. A contract is a transaction between two or more persons (contracting parties) in which a party commits to do or the parties commit to do or refrain from doing something.

You can find more detailed information here: https://www.riigiteataja.ee/akt/961235.

By parking a vehicle in the parking lot, the driver of the vehicle is deemed to have accepted the parking conditions and concluded a parking contract under § 20 (1) of the Law of Obligations Act. It is written in the parking contract that if the driver violates the conditions of the parking contract then he undertakes to pay the operator a contractual penalty of up to 57 euros (for example, defaults on the parking fee or the vehicle has no parking permit to use the operator's parking space). All conditions for the use of private parking are stated on the information board.

You can find more detailed information here: https://www.riigiteataja.ee/akt/961235 and https://www.parkguard.ee/eraparkla-parkimisleping.

The operator expresses the offer to conclude a parking contract by publishing the parking conditions pursuant to § 16 (1) of the Law of Obligations Act. By parking a vehicle in the parking lot, the driver of the vehicle is deemed to have accepted the parking conditions and concluded a parking contract under § 20 (1) of the Law of Obligations Act. A parking contract is not considered to have been concluded only if the driver of the vehicle momentarily declines parking and leaves the parking lot with the vehicle.

You can find more detailed information here: https://www.riigiteataja.ee/akt/961235 and https://www.parkguard.ee/eraparkla-parkimisleping.

In the event of a violation of the parking conditions, the vehicle will be fined a contract, which will be placed between the vehicle's wipers. In the opinion of the Civil Chamber of the Supreme Court, the placing of a contractual penalty claim on the windshield of a vehicle between a janitor can be considered as a reasonable way of transmitting a declaration of intent in the sense § 70 of the General Part of the Civil Code Act. In accordance with the spirit of this provision, the declaration of intent must be deemed to have been received in the event that a reasonable manner has been used to transmit it, given the usual circumstances. If exceptional circumstances occur (e.g., hurricane, other natural disaster or the like), then the normally reasonable way of transmitting a declaration of intent may prove unreasonable.

You can find more detailed information here: https://www.riigikohus.ee/et/lahendid?asjaNr=2-17-117146/31.

In the event of violating of the parking conract the driver is obliged to pay the operator a penalty of up to 57 euros.

To appeal the imposed penalty, you must complete and digitally sign the application within 14 days from the date of the penalty claim submission.

You can find more detailed information here.

Payment of the specified penalty fee can only be made through the bank transaction. The details for the payment of the penalty fee are written on the penalty fee receipt.

If you are having difficulty with payment, please contact our on-call staff at the 24-hour phone number +372 5377 0474.

The penalty must be paid within 14 days from the date of the penalty claim submission, using the attached payment order. The payment deadline is indicated in the upper right corner of the penalty notice.

Payment of the penalty after the specified payment deadline may incur additional costs and late fees. If payment is not made by the set payment deadline, we will initiate the process of creating a debt collection claim through a debt collection service provider.

If you are having difficulty with payment, please contact our on-call staff at the 24-hour phone number +372 5377 0474.

The paid amount of the imposed penalty can only be refunded if you have paid the penalty before receiving the commission's decision on the cancellation or reduction of the imposed penalty. The refund of the paid amount will be made to the payer's account within 7 days.

To answer this question, one must refer to the Traffic Act § 2 (49 and 52).

§ 2 (49)
Parking is the intentional stopping of a vehicle for longer than necessary for the boarding or disembarking of passengers or for loading goods.

§ 2 (52)
Stopping is the intentional halting of a vehicle for the purpose of picking up or dropping off passengers, or for loading or unloading cargo. A vehicle's stopping due to traffic flow or at the request of a traffic control device or regulator is not considered stopping.

You can find more detailed information here: https://www.riigiteataja.ee/akt/131122024009.

The Traffic Act § 187 (4) grants the right to park in a local government parking area for free for up to 15 minutes (the local government council may also establish a longer period), but such an option is not available for parking in private parking lots. It follows that the Traffic Act does not grant the right to park for free for 15 minutes in private parking lots, whether they are paid private parking lots or private parking lots where permission is required for parking.

You can find more detailed information here: https://www.riigiteataja.ee/akt/131122024009.

According to the applicable case law, the owner of the vehicle or, in the presence of a responsible user, the responsible user is liable for the fulfillment of the parking contract, including the enforcement of the penalty fee claim. If the specified penalty fee remains unpaid, Parkguard OÜ will submit a request to the Transport Administration for the issuance of data from the traffic register with access restrictions.

According to the decision no. 3-17-321 of the Tallinn Circuit Court, a private parking lot has the right to obtain data on the responsible user from the Transport Administration in the presence of vehicle owners or the responsible user, provided there is a justified and legitimate interest.

You can find more detailed information here: https://www.riigiteataja.ee/kohtulahendid/detailid.html?id=234255848.

The parking operator has the right to tow a vehicle if the vehicle causes damage to the operator during its stay in the parking lot or if the parking agreement or law is violated, including if a vehicle is parked without a licence plate or if there are circumstances under section 92, paragraph 6, of the Traffic Act.

If you did not find your car in the parking lot, please specify your car's towing information at our dispatcher 24/7 number: +372 5377 0474 or call the emergency number 112.

Pursuant to the Traffic Act, the driver, owner or possessor of the vehicle shall compensate the costs of transporting the vehicle to a guarded storage facility or police authority and the costs of storing and guarding the vehicle. If the driver, owner or possessor of the vehicle is not guilty of an offence, he/she is exempted from the reimbursement of the costs.

The costs of transporting a vehicle to a guarded storage facility or police authority and the costs of storing and guarding the vehicle there and the reimbursement arrangements have been established by the following Regulation of the Government of the Republic:
https://www.riigiteataja.ee/akt/108022022009.